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Q. What are LabBoss' Fees?
LabBoss.com does not charge a membership fee, and there is no charge for browsing our site. There are two fees associated with the use of the LabBoss service. All fees are to be paid by the seller. The buyer is not charged for the LabBoss service. All fees and charges must be paid in United States Dollars to LabBoss.com. The fees are as follows:
Listing Fee: There are several listing areas on LabBoss. These listing areas provide listing opportunities at different costs. Check the particular listing service to see the listing fees associated with the service.
Listings made subject to the monthly fee will be billed to the credit card information on file for your account. If you wish to discontinue your listing on LabBoss.com you are required to notify us via email or written notice by the first day of the billing month in order to avoid the monthly service fee for that month. LabBoss is under no obligation to refund fees associated with listing on the website if we are not notified of your intentions to discontinue the listing prior to the monthly billing period.
Banner Advertising Fee: LabBoss provides users the ability to advertise their products and/or services in banner on the site. The banners are provided at different costs. Click Here to view more information on on fees associated with the service.
Q. What are LabBoss' Payment Terms?
LabBoss.com may choose to bill customers on a monthly basis and payment terms are net 30. All payments are due within 30 days of billing date in US dollars. If payment is not received within 30 days a late charge may be assessed.
Listing fees are charged at the time of registration. Payment information is required to complete the registration process.
Q. How do I find products of interest to me?
Find a product in which you are interested by browsing the product listing categories or by utilizing our search engine. Conducting a search for a product on LabBoss.com is easy. Simply enter the product description, set the search in "product listings" and click the search button.
Q. I cannot find an item that I would like to buy on your site. How can I find a supplier to meet my need with this item?
Giving you a means of filling your needs is what our LabStuff Wanted Listing is specifically built to do. Simply select "Products Wanted" from the navigation bar, click the button at "add my listings!", select the category which your desired item would be found under, fill in your specification on the LabStuff Wanted Form (be as specific as you can on the product you are looking for), and submit the listing. Interested suppliers will contact you on supplying your need via the contact information you provide.
Q. What happens after I post a listing on the LabStuff Wanted Listing?
After a listing is posted in a category in the LabStuff Wanted area, the vendors who are interested in quoting you on providing the requirement contact you via the contact information you provide. If at anytime you wish to end your listing just contact LabBoss and we will remove your listing from the service. The listings on the LabStuff Wanted area will be posted for a 2 month duration if no request is made to remove the listing within that time frame.
Q. Is there a fee for posting a request in the LabStuff Wanted Area?
No, you are not charged for listing a wanted item on the LabBoss LabStuff Wanted listing.
Q. What types of products should not be listed on LabBoss.com?
LabBoss.com is a marketplace servicing the Scientific Products industry. Products relating to the industry may be listed on this site. Individuals with products not related to the Scientific Products industry should not list their products on this site. In addition, the following items are not to be listed on the LabBoss.com site, as they may be offensive to other users of the site:
Adult
Items (Pornography)
Alcohol
Animals or Animal Parts
Bulk Email
Lists
Counterfeit Items
Embargoed Items
Firearms
Fireworks
Government Ids and Licenses
Human Parts and Remains
Illegal Drugs and
Drug Paraphernalia
Stocks and Other Securities
Stolen Property
Tobacco
LabBoss will attempt to keep such materials off of
the site. However, we may not always be able to prevent listings of this nature.
If an offensive listing is posted on our site, we will make every effort to remove
it promptly. We encourage users to contact us if they have questions about a listing
or bring to our attention any violations via LabBoss Administration.
Q. What should I do if I suspect another user of fraud?
Fraud complaints often arise out of misunderstandings on details of a listing (i.e., the product, shipping items, etc.). Please be sure to verify all information pertaining to the product and listing specifics with the seller before final purchase of the product, as this will makes for a smoother sale transaction and less misunderstanding. If you are not satisfied with the response you receive, you should report any suspected fraud activity to LabBoss or the local authorities.
Q. Is there a way that I can comment on my satisfaction or dissatisfaction in dealings with a particular LabBoss user or employee?
You can choose to pass on any complements or complaints directly to LabBoss by clicking here
Q. Does LabBoss have any incentives or offers?
From time to time LabBoss.com will run offers or incentives related to listings, re-listing items, and other incentives as we might choose. Please view the site to keep up with any current offerings on LabBoss.com.
Q. What are LabBoss' on-site email options?
LabBoss provides the following on-site email options:
Q. What are LabBoss on-site email policies?
All communications over the LabBoss service should be of a professional nature. All emails sent on-site should reflect information that pertains to the use of the LabBoss.com service.
Q. Can anyone else access my on-site email communications?
Only the recipient and LabBoss.com will have access to the information in your on-site email. Our representatives have access to their customers' email so that they may assist them with any questions or comments. Also, LabBoss may from time to time check email correspondence to ensure professional, appropriate content per the LabBoss.com User Agreement.
Q. What if I receive an email through the LabBoss on-site email system that is inappropriate?
LabBoss cannot ensure that 100 % of the email correspondence through our on-site email system will have appropriate or professional content. If you receive a correspondence of an inappropriate nature generated off of our on-site email service, please contact LabBoss via email: LabBoss Administration
Q. What should I do with questions emailed to me in response to a listing I posted?
LabBoss users who email you with questions about a listing you posted should be considered potential buyers and should be treated appropriately. If they email you this means that they desire further information on your listing. We suggest that you respond to such email quickly and accurately, giving the appropriate information pertaining to the listing. This will give the interested party the information they need to make a decision on your listing.
Q. How do I register on LabBoss.com?
On LabBoss.com registration is fast and easy. You may select the "vendor sign-in" link in the navigation or the "suggest a site" / "add my company" links in the vendor search area and follow these simple steps:
Q. Why do I get "cookie" related errors when I try to register?
If you get a cookie related error during registration it is most likely for one of the following reasons:
Q. What does LabBoss do with the registration information I submit?
When registering with LabBoss you are required to provide certain information (e.g., name, email address, company name, company address, title, etc.). This information is stored on the LabBoss database and used by LabBoss to provide you with the services found on LabBoss.com. We may also send you periodic newsletters and promotional items. You may at any time discontinue the use of your information by "opting out" of specific mailings or services as set forth in the Privacy Policy. Also, as a necessary part of completing the online sale transaction, your contact information must be shared with the other parties to the sales arising from the use of the LabBoss service, in accordance with the LabBoss User Agreement. You cannot opt-out of services related to completing sales transactions.
Q. What is the Password? And what is the difference between the password and user ID#?
In order to keep user information secure, it is necessary to take certain precautions such as encryption of user information and monitoring of server activity. An additional security step that we take is to assign each user with a vendor ID#. When you register with LabBoss.com, you create a password that LabBoss can recognize. At that point, LabBoss will provide you with a vendor ID#. Every time you log in to the LabBoss service you will need to provide your password and ID.
To post a listing you will need your password and vendor ID#. Therefore it is important that you remember your password, and vendor ID#. If you forget your vendor ID# or password, go to the "vendor sign-in" and click link provided. LabBoss will then send you your vendor ID# and password via email. Again, we are greatly concerned about the security of the LabBoss service. The assignment of a vendor ID# is necessary to ensure that your user information is secure.
Q. I am a registered user but I am still having trouble logging onto LabBoss.com. What should I do?
If the message reads: "Invalid Password" try the following:
Q. Why does LabBoss have additional requirements to sell?
At LabBoss we are very concerned about fostering a safe environment for responsible e-commerce. Therefore we require credit card information or other forms of verification from sellers to help ensure that:
It may seem excessive to require seller verification but there are good reasons for this. For example, a single fraudulent seller can ruin the experience of one of your potential buyers and taint the reputation for the majority of honest sellers. Additionally, hoax listings, such as Einstein’s slide ruler, only serve to demean the listings from serious sellers like you.
Q. Who can sell on LabBoss?
Any LabBoss user that has registered as a seller or buyer/seller can list products for sale on LabBoss. Registration is fast and simple. Just complete the Registration Form to be submitted.
Q. Does LabBoss have any tips on how I can make my offer more attractive to buyers?
As a seller on LabBoss.com there are things that you can do to attract buyers to your listing. Refer to the following:
Right Pricing- LabBoss buyers are purchasers within the Scientific Products industry. They know when they are getting a good deal and when they are not. You should consider this when setting your price.
Detailed Product Information- Give the buyer as much information on your product as possible. More information will create fewer questions. When creating your listing think about the questions that you would have on your product.
Look Professional- Stay away from misspelling and grammar errors. Review your information for typos, etc.
Photos are Good- Include photo attachments with your listings whenever possible. Remember a picture is worth a thousand words! Listings with photos are more likely to sell than those without photos.
Make It Easy to Find- Since the Title of your listing will also be what the system refers to when conducting a search, use wording that is commonly used to describe the product.
Evaluation and Inspection- Make your product available for potential buyers to evaluate or inspect.
Answer Questions Promptly- When you receive a request for information about your product respond quickly- one day or less. This will show the potential buyer that you are interested in selling the product.
Q. How do I use the LabStuff Wanted area as a seller?
As a vendor using the LabBoss LabStuff Wanted listing you can view all the listing category(s). If a buyer creates a listing in a category in which you are a supplier, you may contact them using the contact information provided in the listing. If you are interested and feel that you can provide the buyer with a match of the detailed request, you can quote them on supplying that need.
Q. Am I charged a fee as a vendor using the LabStuff Wanted area?
No, there is no charge for the use of LabStuff Wanted are at this time.
Q. Does LabBoss support International Transactions?
Yes, LabBoss does allow international transactions. LabBoss.com is an independent marketplace. We do not stipulate between whom business transactions are made. However, it is the user's responsibility to ensure that all laws and regulations of all municipalities are followed. LabBoss reserves the right to suspend or terminate the privileges of any user who violates such laws and regulations. We are not liable for the use or the participation of any user(s) of LabBoss.com. We highly recommend that you as a user of this site verify the credit and trustworthiness of any party that you transact business with through the LabBoss service. We also recommend that you verify the validity of any product you purchase through the site.
Q. Does LabBoss accept all currencies?
No, all Listing Fees are payable to LabBoss.com in United States dollars.
Q. Are listings on LabBoss.com in all currencies, or can I list in all currencies?
All listings should be listed in United States dollars.
Q. What role does LabBoss play in arranging logistic matters?
At this time LabBoss is not involved in the shipping and handling logistics of items sold over our site. The LabBoss user should deal with logistic companies directly to arrange the shipping and handling of products bought or sold over the site. Please consult your own legal counsel and shipping expert prior to arrangements being made with a logistics provider.
Q. Does LabBoss.com support multiple languages?
Although we plan to have multiple translations on the site in the future, LabBoss.com is currently only provided in the English translation.
Q. What is your Privacy Policy?
Please refer to our LabBoss Privacy Policy.
Q. I would like to read the User Agreement again.
The User Agreement is located here.
Q. Why do I get "cookie" related errors when I try to register?
If you get a cookie related error during registration it is most likely for one of the following reasons:
Q. I am a registered user but I am still having trouble logging onto LabBoss.com. What should I do?
If the message reads: Invalid Password Try the following:
Q. I cannot remember my password and/or Vendor ID#. What should I do?
Try logging in using your best guess at your password and ID. If you are unsuccessful go click the link provided. LabBoss will send you your user ID# and password via email.
Q. What should I do with questions emailed to me in response to a listing I posted?
LabBoss users who email you with questions about a listing you posted should be considered potential buyers and should be treated appropriately. If they email you this means that they desire further information on your listing. We suggest that you respond to such email quickly and accurately, giving the appropriate information pertaining to the listing. This will allow the interested party the information they need to make a decision on your listing.
Q. How do I contact LabBoss.com?
LabBoss.com
53 Ervin Street
Belmont, NC 28012
Email: LabBoss Administration
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